Outstanding and extremely individualized customer service distinguishes the purchasing experience at Elleroses. We mix the convenience of online purchasing with the personalized service and attention of a boutique jewelry store. Our approach to customer service is fundamental to our purpose, as we feel that exquisite jewelry of ethical origin is at its most valuable when it represents the particular client’s values and needs.

When you contact Elleroses, a jewelry specialist will assist you and guide you through the entire purchasing procedure. Whether over the phone, via email, or in person, our jewelry specialists take the time to learn your needs and preferences so that they can eventually assist you in making the best choice! They will gladly answer your queries and alleviate your fears up to the moment you receive your item.

We recognize that the decision to acquire fine jewelry, especially an engagement ring or wedding band, involves careful consideration. By providing a choice of ring and gemstone selections, as well as the ability to create custom pieces, your jewelry specialist is able to provide the necessary education and guidance to help you choose the correct items. Whether this involves recognizing styles or recommending diamonds, your specialist will work within your budget to ensure that you receive the most value for your money. In addition, each jewelry expert would enjoy the chance to discuss the social and environmental challenges facing the jewelry industry as well as the ethical origins of our products.

Customers of Elleroses come from all around the world! A jewelry consultant will work with you electronically, regardless of your location, to select a piece of jewelry that you or your loved one will cherish. Our jewelry consultants can consult with consumers for extended lengths of time by phone, e-mail, live chats, and virtual appointments. Discover how Elleroses is improving the consumer experience.

Our jewelry specialists routinely send more photos, gemstone recommendations, electronic laboratory certificates, and estimates through email! We attempt to duplicate the showroom experience virtually, regardless of location.

To develop your own item, you can consult with one of our specialists in custom design. Additionally, we can arrange for a jewelry designer to explain how we will visualize your concept!

Special Requests
Frequently, our jewelry specialists can source alternate diamonds or precious metals that are not displayed on our website. For instance, we have been able to offer the following to meet the needs and budgets of our customers:

Additional diamonds of ethical origin that are not displayed on our website.
Alternate metals, such as 14K white gold and 14K yellow gold, are also available.
Alternate sapphire, emerald, and ruby hues, shapes, and sizes
Included among the semiprecious gems are moissanites, aquamarines, morganites, and amethysts.
In addition, we may modify any of our basic styles to accommodate your requirements. This consists of the following:

Changing a polish to a matte finish
Altering the breadth of a ring
Setting distinct diamond or sapphire embellishments.
We also provide bespoke design so that you can create a one-of-a-kind, heirloom-quality piece. Contact us for any specific requests!

Customer Letters
It is not essential to take our word for it; Elleroses clients regularly write glowing testimonials about their experiences! Please review some of our favorite letters from new and returning customers attesting to our exceptional customer service. If you are already a customer of Elleroses and are pleased with our products and services, we welcome you to write your own letter.